Delivery and Shipping Policy

Updated: 14th May 2024

At Cigli, we strive to ensure a seamless and satisfactory delivery experience for our customers purchasing refurbished laptops. Please review our delivery and shipping policy outlined below:

1. Shipping Locations

1a.  We currently offer shipping services only within India through our website. If you require delivery to a location outside of the country, please contact our customer support team for assistance.

2. Shipping Methods and Timelines

2a. We offer several shipping methods to accommodate your preferences and delivery timelines:

• Standard Shipping: Delivery typically takes 3-7 business days.
• Expedited Shipping: For customers who require their products sooner, we offer expedited shipping options with delivery within 2-3 business days.
• Same-Day Delivery: Need your product urgently? Our free Same-Day Delivery shipping option delivers your order the same business day for only some areas currently. We are always working towards adding more areas to our network.

2b. You can use your pin code at checkout to find what shipping options are available to you. Please note that shipping timelines are estimates and may vary depending on factors such as product availability, destination, and carrier delays. We strive to dispatch orders promptly to minimize any potential delays.

3. Shipping Costs

3a. Shipping costs vary based on the shipping method selected, destination, and the weight of the package. The shipping fee will be calculated and displayed during the checkout process before you finalize your order.

4. Order Processing

4a. Once your order is confirmed, our team will promptly process it for shipment. You will receive a confirmation email/SMS with your order details and tracking information once your refurbished laptop is dispatched.

5. Tracking Your Order

5a. You can track the status of your order using the provided tracking number. An email/SMS containing tracking information will be sent to you once your order has been shipped. Alternatively, you can log in to your account on our website and head to orders page to check your tracking number there.

6. Delivery Receipt and Inspection

6a. Upon receiving your refurbished laptop, please inspect the package carefully for any signs of damage or tampering. If you notice any issues with the package or its contents, please contact our Customer Support team immediately for assistance.

7. Delivery to Remote Locations

7a.  For delivery to remote or hard-to-reach locations, additional shipping charges may apply, and the delivery time may exceed 7 days. Our customer support team will notify you if your delivery address falls under such circumstances and provide you with further details. 

8. International Shipping

8a. For international orders, please be aware that customs duties, taxes, and import fees may apply upon delivery. 

8b. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. 

8c. Customs policies vary by country, so we recommend contacting your local customs office for more information before placing your order.

9. Return Policy

9a. Please refer to our Return Policy page for information on returns, exchanges, and refunds.

10. Privacy Policy

10a.  Please refer to our Privacy Policy page for information on how your data stored with us will be used.

11. Contact Us

11a. If you have any questions or concerns regarding our delivery and shipping policy, please don't hesitate to contact our customer support team at help@cigli.in. We're here to assist you and ensure your delivery experience is smooth and hassle-free.

Thank you for choosing Cigli. We appreciate your business and strive to provide you with the best possible shopping and support experience.

For any other issues, visit our Contact page.