Privacy Policy

Updated: 14th May 2024

This Privacy Policy describes how Cigli India (OPC) Private Limited ("we," "us," "our," "Cigli," or "Cigli India") collects, uses, and protects the personal information of users ("you" or "your") of our e-commerce website located at Cigli.in ("website"). By accessing or using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

1a. Personal Information: We collect personal information that you provide to us when creating an account on our website, placing an order, or contacting us for support. This may include your name, email address, shipping address, phone number, and optionally, bank account details if you choose to save them for future purchases.

1b. Usage Information: We may collect information about your interactions with our website, such as the pages you visit, products you view or purchase, and your browsing activities. This information helps us improve our services and tailor your shopping experience.

1c. Device Information: We may collect information about the device(s) you use to access our website, including the device type, operating system, browser type, IP address, and unique device identifiers.

1d. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.

2. Use of Information

2a. We use the information collected for the following purposes:

• To process and fulfill orders, including payment processing and delivery of products.
• To communicate with you about your orders, account status, and promotional offers.
• To provide customer support and respond to your inquiries and requests.
• To personalize your shopping experience and display relevant products and recommendations.
• To improve our Website, products, and services based on user feedback and usage patterns.
• To detect, prevent, and investigate fraudulent or unauthorized activities.

3. Disclosure of Information

3a. We may disclose your personal information like to third parties in the following circumstances:

• To service providers and partners who assist us in operating our business, such as payment processors, shipping carriers, and IT service providers. These third parties are required to maintain the confidentiality of your information and only use it for the purposes specified by us.
• To comply with legal obligations, such as responding to lawful requests from government authorities or complying with applicable laws and regulations.
• In connection with a merger, acquisition, or sale of assets, where your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

4a. We implement industry standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

5a. You have the right to access, update, or delete your personal information stored in your account. You can do so by logging into your account settings or contacting us directly.

5b. You may opt-out of receiving promotional communications from us by following the instructions provided in such communications or by contacting us. Please note that even if you opt-out, you may still receive non-promotional messages related to your account or orders or your choice of information requested.

6. Children's Privacy

6a. Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at help@cigli.in, and we will take appropriate action to delete such information.

7. Changes to This Privacy Policy

7a. We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website. We encourage you to review this Privacy Policy periodically for any updates in our terms.

8. Contact Us

8a. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at help@cigli.in.

9. Governing Law

9a. This Privacy Policy is governed by the laws of India. Any disputes arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Thank you for choosing Cigli. We appreciate your business and strive to provide you with the best possible shopping and support experience.

For any other issues, visit our Contact page.